FordExcursions.com Forums
Gen-X
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• Toronto, XX, Canada |
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• Registered on 1/19/2004 |
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• 344 posts |
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 Posted:8/19/2004 13:58 |
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Did they bill you for the coolant and engine wash? If so, I'd discuss it with the Ford service manager. Don't let it slide...the sqeaky wheel gets the grease, or in this case, coolant.
Good Luck.
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Charles Jackson
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• Raleigh, NC, USA |
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• Registered on 12/23/2003 |
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• 71 posts |
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Posted:8/19/2004 15:00 |
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No my bill was $100 - everything included.
'01 X Limited w/PSD - STOCK all the way..and plan to stay that way. Pockets turned inside out with 4 kids! |
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birdman127
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• baltimore, MD, USA |
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• Registered on 10/13/2002 |
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• 581 posts |
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Posted:8/19/2004 15:20 |
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| Quote: | | No my bill was $100 - everything included. |
I must have the same warranty. I will be paying $100 next week for extended warranty work.
I have waited almost a month for a nationaly back ordered drive shaft. I am having the drive shaft re-placed( slip yoke froze solid....no slipping anymore) Frozen auto hubs and a front transfer case seal that is leaking. They also will be checking the ball joints and this all falls under my drivetrain extened warranty for the 100 dollar deductable. I am also gettting the rear slip joint lubed as well to prevent the same problem with the rear.
Glad to see no major damage to the X or your pocket!!! I will post a new topic when all work is completed.
Moderator
Scott
2000 ltd 6.8 V10*4.30LS*
Lots of mods
check my gallery
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Orf
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• Pittsburgh, PA, USA |
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• Registered on 8/29/2003 |
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• 143 posts |
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Posted:8/19/2004 17:54 |
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| Quote: | | No my bill was $100 - everything included. |
[i]Your[/i] bill was $100, but the bill to Ford was more. Not to sound preachy, but that is why Ford is so hesitant to pay for things that should be fixed, and why they require that the Technicians verify concerns brought by customers. This is a pet peeve to me because when I have an intermittent problem, they usually come back with "could not duplicate".
Don't get me wrong. I'm not blaming you in any way. It just irks me when I see the games that the dealerships play with the manufacturers. The service departments knows that very few, if any, customers would report something like that. The cost is the same to the customer, whether the service was performed (if it ever was needed at all), or not.
It would certainly make me wonder about service performed by that dealership outside of warranty.
I just hate shady business practices.
I'll get off my soapbox now. Thanks for letting me vent. |
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birdman127
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• baltimore, MD, USA |
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• Registered on 10/13/2002 |
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• 581 posts |
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Posted:8/19/2004 18:11 |
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In my case i know a mechanic at a ford dealership and he is great freinds with the service writer. I will have all the parts here tomorrow and we ( mechanic freind and I) will be installing the parts here at the house. He will fill out the paperwork on monday and submit my 100 dollars. Plus he gets the credit for the work performed. Man, I tell ya its nice to have freinds at Ford with all the horror stories out there with refusal of warranty work.
Moderator
Scott
2000 ltd 6.8 V10*4.30LS*
Lots of mods
check my gallery
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Gen-X
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• Toronto, XX, Canada |
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• Registered on 1/19/2004 |
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• 344 posts |
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Posted:8/19/2004 20:22 |
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| Quote: | | Quote: | | No my bill was $100 - everything included. |
[i]Your[/i] bill was $100, but the bill to Ford was more. Not to sound preachy, but that is why Ford is so hesitant to pay for things that should be fixed, and why they require that the Technicians verify concerns brought by customers. This is a pet peeve to me because when I have an intermittent problem, they usually come back with "could not duplicate".
Don't get me wrong. I'm not blaming you in any way. It just irks me when I see the games that the dealerships play with the manufacturers. The service departments knows that very few, if any, customers would report something like that. The cost is the same to the customer, whether the service was performed (if it ever was needed at all), or not.
It would certainly make me wonder about service performed by that dealership outside of warranty.
I just hate shady business practices.
I'll get off my soapbox now. Thanks for letting me vent. |
Orf,
Don't worry, Ford is not stupid....I know of a dealer ship that plays the same type of games and they are currently under review by Ford Canada. Every dealership has a limit of how much warranty work they can do before the red flag goes up. When that limit is reached, questions start to fly. But, I hear what your saying... 
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E. Long
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• Subscriber since 1/1/2001 |
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• Atlanta, GA, USA |
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• Registered on 1/23/2001 |
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• 2,229 posts |
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Posted:8/19/2004 21:47 |
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| Quote: | | Quote: | | No my bill was $100 - everything included. |
I must have the same warranty. I will be paying $100 next week for extended warranty work.
I have waited almost a month for a nationaly back ordered drive shaft. I am having the drive shaft re-placed( slip yoke froze solid....no slipping anymore) Frozen auto hubs and a front transfer case seal that is leaking. They also will be checking the ball joints and this all falls under my drivetrain extened warranty for the 100 dollar deductable. I am also gettting the rear slip joint lubed as well to prevent the same problem with the rear.
Glad to see no major damage to the X or your pocket!!! I will post a new topic when all work is completed. |
Since you're doing this work through your friend...good. I was going to say, be prepared for them to deny any warranty repair on ball joints now that you're running oversized tires. Had a friend of mine with an F350, brought his in within the 36,000 bumper-to-bumper warranty with ball joints that were shot. He was running 35's on a stock lift (he has the snowplow package and does plowing). Ford denied warranty repair because of the tires. It is just a shame that they will void warranty work based on appearance without even digging into it. He could have easily driven in on stock tires/wheels and it would never have been an issue.
Just imagine if you were denied computer support with a new computer if you installed a different mouse or some new software. Can you truly determine the cause of problems without digging in to find proof? I understand the dynamics of what the vehicle was engineered to do, but you just never know. Another case where proper service would have been issued if you "knew somebody" at the dealership. The average Joe gets the bare minimum.
OK, off my soap box now, too!
-Eric
'67 Galaxie 500 - 390 FE, .030" over, FE to AOD adapter, disc brake conversion. The Daily Driver.
'00 Excursion - 7.3L PSD, LANDYOT Gen-II Radius Rods, Factory Tech Valve Body, 200K+ miles and going |
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Orf
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• Pittsburgh, PA, USA |
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• Registered on 8/29/2003 |
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• 143 posts |
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Posted:8/20/2004 07:07 |
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Every dealership has a limit of how much warranty work they can do before the red flag goes up. When that limit is reached, questions start to fly. But, I hear what your saying...
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And the reason for the limit? My contention is that it is due to dealerships padding their service bills under warranty. Who gets hurt by that? The consumer. Evidently, some (maybe most) dealerships add things like "No coolant, filled tank" when it wasn't really the case. Then, when they reach the limit, they have to try to deny warranty claims. Then a customer with a legitimate concern has to pull teeth to get work done (ask me how I know). Again, I hate shady business practices. Just because everyone does it, doesn't make it right. I just wish there was more honesty, both at Ford Corporate and the dealerships. |
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Gen-X
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• Toronto, XX, Canada |
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• Registered on 1/19/2004 |
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• 344 posts |
• 1
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Posted:8/20/2004 09:42 |
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| Quote: | | Quote: |
Every dealership has a limit of how much warranty work they can do before the red flag goes up. When that limit is reached, questions start to fly. But, I hear what your saying...
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And the reason for the limit? My contention is that it is due to dealerships padding their service bills under warranty. Who gets hurt by that? The consumer. Evidently, some (maybe most) dealerships add things like "No coolant, filled tank" when it wasn't really the case. Then, when they reach the limit, they have to try to deny warranty claims. Then a customer with a legitimate concern has to pull teeth to get work done (ask me how I know). Again, I hate shady business practices. Just because everyone does it, doesn't make it right. I just wish there was more honesty, both at Ford Corporate and the dealerships. |
The reason for the limit is to make sure the dealer doesn't pad thier pockets like crazy This hurts the consumer in the long run because the cost of that one truck (creation/ warranty) goes up. Don't get me wrong, the limit is large and you should never be turned away because of it. The limit is also between the dealer and Ford, not the customer. The only reason why I know of this limit is my 03 has had a pile of warranty work performed (tranny remove twice, PSD remove and replace) http://www.supermotors.org/registry/vehicles/showmedia.php?id=128286
Trust me, I like when Ford picks up the bill, like you I just hate when a dealer abuse it and pushes it back on us. If you run in to warranty problems call Ford directly and bypass the dealer. Ford has a big push on right now to increase customer service. Just be cool on the phone, if you say "I'll never buy a Ford again" the support stops right there.
Cheers 
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Dave Sullivan
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• Kitchener, XX, Canada |
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• Registered on 2/27/2003 |
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• 199 posts |
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Posted:8/28/2004 17:02 |
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If ford wants to increase customer service, all they have to do is get a grip on the dealerships.
Dave S.
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