Jun 13, 2003 at 6:30 PM
I have read here and another forum about ART brakes and how great the brakes performed.
But I have a problem with the lack of customer service.
The brakes were put on order on 5/5/03 this was after the ART group had some email, phone and fax problems and could not recieve any new orders. Lets say I was trying to order the brakes the last week of April-03
On 5/5/03 is when Dean @ ART accepted my order with a 2 week lead time
I have made several phone calls and email have been told about people on vacation and people out sick when I had and opportunity to speak with Dean. I was told on 5/29/03 that the brakes would ship the next day. Never happened. I was told on 6/5/03 That the brakes had shipped
Yesterday and today I have left voice mails requesting a trace this shippment. AT this time no return phone call from Dean/Art.
Since I have placed the order I have read how some ART customer still have a warp rotor problem.
Does ART have a quality problem?
ART does not tell the customer up front the true lead time.
I need a quality brakes what other options do I have in this department?
Thanks I know I have vented but still need a good brake system
Ken
But I have a problem with the lack of customer service.
The brakes were put on order on 5/5/03 this was after the ART group had some email, phone and fax problems and could not recieve any new orders. Lets say I was trying to order the brakes the last week of April-03
On 5/5/03 is when Dean @ ART accepted my order with a 2 week lead time
I have made several phone calls and email have been told about people on vacation and people out sick when I had and opportunity to speak with Dean. I was told on 5/29/03 that the brakes would ship the next day. Never happened. I was told on 6/5/03 That the brakes had shipped
Yesterday and today I have left voice mails requesting a trace this shippment. AT this time no return phone call from Dean/Art.
Since I have placed the order I have read how some ART customer still have a warp rotor problem.
Does ART have a quality problem?
ART does not tell the customer up front the true lead time.
I need a quality brakes what other options do I have in this department?
Thanks I know I have vented but still need a good brake system
Ken
01 X Limited 4X4 W/3:73 PSD. TT Dark Green Satin / Parchment, EBM2, Monroe Reflex Shocks. BD "X" Monitor,ART brakes and rotors, AMSOIL By Pass Filter,Air Filter, 5W-30 oil. First and last oil change @ 4,727 miles on 4/21/01. Change your mind not your oil AMSOIL fluids front to back. W/ 34.2 Coachman Royal TT.
