If the motor spins but won't move the glass (F2TZ9842006A), just push it down all the way, and you can open the tailgate. Never try to open or close the t/g with the glass sticking up as shown. It should be FULLY inside the t/g.

If the glass is broken, or if the glass is down but the handle still won't work, see this:

Owner caption November 2004 · Photo 782 of 5000